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7 ways to fix your Amazon Firestick remote when it won't connect

  • To fix an Amazon Firestick remote that isn’t working, try resetting the remote or your device.
  • Make sure there’s a clear path between your remote and the Firestick so they can connect.
  • Replacing your Firestick remote’s batteries or unpairing and re-pairing the remote can also help.

With more and more people cord-cutting, streaming devices like the Amazon Fire TV Stick are becoming more popular. The Firestick is a great device when it’s working correctly.

If your Firestick’s remote control stops working, your streaming experience may be completely disrupted. In some cases, it might mean that you can’t turn on your television at all.

Thankfully, there are a variety of ways to fix a Firestick remote that’s not working.

Quick tip: This article focuses on the Amazon Firestick, but these steps should work for any Amazon Fire TV device.

How to fix your Firestick remote when it’s not working

Try the following methods to fix your Firestick remote.

Change the batteries

This might seem too simple to work; but hear us out. Your Firestick may be small, but it uses a lot of power whenever you press a button. And over the course of a year, that adds up.

Remove the battery cover on the back of your Firestick remote to remove the batteries and replace them with fresh ones. Most Firestick remotes take two AAA batteries.

Once you’ve replaced the batteries, try using the remote again.

You’ll need two AAA batteries for your Firestick remote.

Make sure your remote is in range

A Firestick’s remote uses Bluetooth instead of infrared. While you don’t need to point the remote directly at the Firestick for it to work, you do need to be within range. For most Bluetooth devices, the maximum range of connectivity is about 30 feet – if there are no obstacles in between.

The Bluetooth range for Firestick remotes varies – some can reach 30 feet, while others can only manage a distance of about 10 feet – so it’s best to get as close as you can if it’s not working.

Remove any obstructions

Your Firestick remote might be wireless, but it still needs a clear pathway to connect with the Firestick. Make sure that there’s nothing blocking your remote or Firestick, like a game console or pile of books. Also, remove any nearby devices that transmit radio signals, such as Wi-Fi routers or even microwaves.

For the best results, there should be a clear line between your remote and the Firestick.

Unpair and reconnect the remote

If batteries aren’t the issue and you have a clear pathway, your remote’s connection to the Firestick might need a refresh. Unpairing the remote and re-pairing it might do the trick.

1. To unpair the remote, press the Home and Back buttons and hold them for 10 seconds.

2. To re-pair the remote, press the Back button and hold it for 10 seconds.

If the Firestick and remote don’t pair, repeat the steps a couple of times. Alternatively, you can unpair and re-pair the remote from your Firestick by using another remote.

1. Wake your Firestick using the other remote and open the Settings menu.

Quick tip: If you don’t have another physical remote, you can connect your iPhone or Android device and use that as a virtual remote.

2. In the Settings menu, select Controllers & Bluetooth Devices, and then Amazon Fire TV Remotes.

Open your remote control settings.

3. Scroll down to the remote that’s not working — it’ll probably be called Amazon Fire TV Remote — press the Menu button and then the Select button. Your remote will disappear from the list.

4. Scroll down and select Add New Remote, then press and hold the Home button on the unpaired remote.

5. When the Firestick prompts you, press the Select button on the “old” remote you used to navigate the menus.

You’ll need to press two buttons on the remote to pair it.

Your Firestick will re-pair with the remote, which will hopefully get it working again.

Reset the remote

If unpairing it didn’t work, you can try resetting the remote. This not only refreshes the connection, but also restarts the remote’s internal software and hardware.

The exact steps it’ll take to reset your remote differ depending on what kind of remote you have, so check out our full guide on how to reset your Firestick remote for more information. Basically, you’ll need to press and hold certain buttons on the remote and unplug the Firestick from its power source.

Reset your Firestick

While most connection issues stem from the remote, there’s always a chance that your Firestick is really the one causing problems. If none of the previous steps worked, you can factory reset your Firestick.

Factory resetting the Firestick will erase all of its data, returning it to its original state after the initial unboxing. This means that you’ll have to redownload your apps and log back into your accounts. It’s annoying, but also a great way to fix issues.

Just note that you’ll need to have at least one remote that you can connect for this, even if it’s a virtual remote in the Fire TV smartphone app.

1. Open the Settings menu on your Firestick and select My Fire TV.

2. Scroll down and select Reset to Factory Defaults, then confirm your choice.

Once you factory reset your Firestick, you’ll need to set it up like it were new.

Give the device a few minutes to reset. Once it’s done, set it up like new.

Contact Amazon

If you’ve tried all these steps and your Firestick remote still won’t work, the problem probably runs deeper than you can fix. In this case, contact Amazon directly for help.

Amazon’s customer service representatives can help you with nearly any Fire TV issue. If even they can’t figure out the problem, there’s a chance that they’ll let you send in your Firestick for a replacement.