- If Paramount Plus is not working, try restarting the app and restarting your streaming device.
- Check your internet connection, and see if the Paramount Plus service is experiencing an outage.
- Here are seven ways to fix Paramount Plus when it isn’t working.
Paramount Plus offers a wealth of content from CBS, MTV, Comedy Central and other content catalogs, but all that is only valuable if you can actually watch the streaming service. If Paramount Plus isn’t working on your phone, computer, Roku, or some other device, don’t worry — here are seven of the most common solutions to fix your connection and start streaming.
Restart Paramount Plus
Often, the easiest way to fix a streaming service like Paramount Plus is to close and restart the app. When you close an app, it typically deletes any corrupted data that’s kept the app from working properly. This is a good first step whether you need to close the app on your iPhone, on Android, on a streaming media player like Roku, or on a smart TV. How you do this varies depending on what kind of device you have, but for most streaming devices, select the app and then click and hold or long-press on it until you see additional options that include force-closing the app. There’s no way to force-close an app on Roku, but you can exit the app and then launch it again.
Check to see if Paramount Plus is online
The Paramount Plus service doesn’t go offline often, but if you can’t play any video in the app, it’s entirely possible that Paramount is experiencing an outage. To see if that’s the problem, you can check the Paramount Plus status page. If the website reports that the service is offline, you’ll need to watch a different streaming service (or go read a book) while you wait for service to be restored.
Check your internet connection
Of course, if you see a connection error in Paramount Plus — or your videos play erratically, your internet connection might be to blame. Your WiFi router might need to be rebooted, or perhaps there’s some sort of service outage at your ISP.
To find out for sure, open a web browser on the device you’re trying to watch Paramount Plus and run Google’s online speed test. If you’re trying to stream Paramount Plus on a streaming media player like a Roku or on a smart TV, run the speed test on another device in the same room. You should have an internet speed no slower than 5 Mbps for high definition or 15 Mbps for 4K video streaming. See our guide on internet speeds for more details.
If you can’t perform the speed test on the device you’re using to watch Paramount Plus, be sure you try another streaming app on that device to make sure its internet connection is solid.
Make sure your browser isn’t running Adblock
If you are trying to log into Paramount Plus in a web browser, you might run into a problem if your browser is configured with an ad blocker like AdBlock — this extension can interfere with Paramount Plus. You may want to disable it entirely, but you can also set AdBlock to ignore Paramount Plus. In Chrome, for example, click the AdBlock plugin icon at the top of the browser and, in the drop-down menu, choose Don’t run on pages on this domain.
Update your Paramount Plus app
If you’re using an older version of the Paramount Plus app, there might be a bug or incompatibility that’s preventing it from working properly. Most devices update their apps regularly, but it’s possible your copy of Paramount Plus is obsolete. If you’re watching on your phone, update the app on your iPhone or on your Android phone. If you’re using a Roku, navigate to the Paramount Plus app and press the Star button. In the pop-up menu, choose Check for updates and let Roku update the app.
Restart the device
Another easy troubleshooting step: If nothing has worked so far, try to restart your iPhone, Android, or whatever other device you are using. Restarting the entire device can solve a lot of common problems, such as the streaming app not working as expected.
You can turn off most Android devices by pressing and holding the power button for several seconds, or you can pull the Control Center down from the top of the screen and find the power icon. If you want to restart a TV, look for a restart option on the settings menu, or just pull the power plug, wait a minute, and then plug it back in.
Watch Paramount Plus on another device
If all else fails, try Paramount Plus on another device — your phone, tablet, or laptop, for example, if it’s not working on your TV. This won’t solve the root problem of course, but if it works, it can point to a problem with the particular app or device that was glitching. This can help you narrow down the problem later.