- If your visual voicemail is not working on your iPhone or Android, there are a number of easy troubleshooting steps you can try.
- Make sure your voicemail service is online by dialing it manually.
- You should also make sure you’re not using Call Forwarding and your phone has enough memory for visual voicemail to work properly.
When Apple introduced visual voicemail in the iPhone, the feature was nothing short of a revelation, displaying a list of your messages so you didn’t have to listen to each and every one. Most Android phones offer it as well now, and it has become an essential part of most people’s daily communication.
But like any tech, sometimes visual voicemail doesn’t work the way it should. If your visual voicemail is not working, here are seven ways to troubleshoot it and get back up and running quickly.
Make sure you have cellular coverage
If visual voicemail has only recently started to misbehave, or it doesn’t seem to work properly in certain locations, make sure you have a solid, reliable cellular signal. Without a wireless connection, visual voicemail won’t work properly. Check the signal strength bars in the status bar at the top of your phone screen, and if it’s not working properly, try toggling Airplane mode on and off to reset the cellular connection. To do that, swipe down from the top of the screen to see the Control Center or quick shortcuts on your phone, and tap the Airplane mode button. Wait a few seconds, and tap it again.
Try dialing voicemail the old fashioned way
Are you having a problem with visual voicemail, or is the problem more pervasive? To see if there’s an issue with your voicemail service, try dialing your voicemail the old fashioned way. Usually, you can do that by calling your own mobile phone number from your phone, and then entering your PIN to access messages. If you can’t access your voicemail, you should contact your service provider.
Make sure you have enough free memory
No matter what kind of smartphone you own, your visual voicemail can encounter problems — and in fact stop working entirely — if you are very low on free memory. If you’ve run your phone out of space entirely, expect visual voicemail to stop storing or playing back messages properly.
T-Mobile, for example, recommends having no less than 15% free memory on your phone for visual voicemail to work properly. If in doubt, you can free up some space on your iPhone or clear space on your Android device.
Check your call forwarding settings
If new messages aren’t finding their way into your visual voicemail list, it’s possible that you’ve set up call forwarding and incoming calls are being redirected rather than going to voicemail. If so, you might want to disable call forwarding so your phone can collect your voicemails again. The exact procedure depends both on the kind of phone you have and your cellular carrier — here’s how to edit your call forwarding on iPhone, and here’s how to adjust call forwarding on Android.
Restart your phone
It’s also possible that your visual voicemail might be glitching because of a temporary software glitch, something easily solved by simply rebooting your phone. If you’ve tried everything else in this list and your visual voicemail is still not working properly, restart your phone.
Here is how to restart any iPhone. If you have an Android, you can generally swipe down from the top of the screen and tap the Power icon, or press and hold the Power button on the side of the phone until you see the shutdown screen.
Update your app
While it’s not likely the reason for your problems, it’s possible that a bug or software incompatibility is keeping your visual voicemail from working properly. On the iPhone, you should make sure your Phone app is fully updated. If you have an Android phone, you’ll want to make sure the Phone app is up to date, but you might also have a standalone visual voicemail app — be sure it’s up to date as well.
Reset your network settings
Last but not least, if visual voicemail persists in not working, resetting your phone’s network settings might solve the problem. Unfortunately, this will erase all your network settings, including any saved Wi-Fi network passwords and paired Bluetooth devices, so save it for last.
If you have an iPhone, here is how to reset your network settings. The process to reset network settings on an Android are similar, though the specifics might vary slightly depending on which Android phone and OS you have.